Read About Eastco Building Services

Corporate History
Eastco Building Services, Inc., Deer Park, N.Y., is a privately owned and operated facilities management and maintenance company.  Eastco Building Services rapidly expanded into the fields of full Consolidated Facilities Management contracts. These concentrations eventually became the company's primary lines of business. Serving various Federal Government agencies and commercial accounts nationally, Eastco Building Services today is recognized as a leader in the field of full building maintenance and support services. Their most important asset is people, currently employing 450 professionals, skilled technicians of all trades, disciplines and clerical personnel, operating out of offices in eight locations throughout the United States.

Company Experience
Eastco Building Services has successfully performed Full Maintenance Services for over two decades. These diverse services include custodial, lawn and grounds care, HVAC mechanical operation and maintenance, and building alteration and repair.

Particularly important in evaluating a potential contractor, however, is the quality of that experience, and the fact that Eastco Building Services is completely familiar with and has “hands-on” custodial maintenance exposure to various types of buildings. These sites encompass several million square feet and present major daily challenges that absolutely minimize service disruptions. Eastco Building Services’ multi-service role, in particular, involves continuous operations that demand only the highest standards of support from the facility operator.

Mission Statement
Steven R. Brown, president and CEO of Eastco Building Services, recently restated the company’s mission statement. According to Brown, “The mission of Eastco Building Services is to be nationally recognized as a leader in the full facilities maintenance industry. We always strive to satisfy our unique clients’ needs through effective communication, integrity and teamwork, with the overall objective of providing superior quality services at a highly competitive price. Our service delivery mechanism, for janitorial services in particular, is to provide each customer with a clean, safe and healthy environment.”

Eastco Building Services is committed to providing superior customer services by being proactive, minimizing problems, and achieving 100% customer satisfaction. The company achieves this position by offering services and products that set the standard of excellence in both quality and customer satisfaction. Their services and products comprise complete facility maintenance, including janitorial and related services, mechanical operations and maintenance, building alterations and renovations, and grounds care services.

Eastco Building Services is able to fulfill the needs of their customers and exceed very demanding expectations for quality, service and value. The company strives to earn each of their customer’s long-term loyalty by continuously working to provide exceptional and responsive service. Their skilled employees are dependable and utilize effective cleaning systems to deliver consistently professional services.

Brown concluded by saying, “Continued growth and profitability will be achieved by operating with honesty and integrity, by rewarding our employees’ hard work, and by achieving our customers’ total satisfaction.”

Customer Service Program
Eastco Building Services recently unveiled a specially-structured customer service program.
All project management, supervisory and hourly personnel use the program to track and respond to each service request according to priority, and provide appropriate documentation of all steps and personnel involved in the response. For emergencies after normal working hours, Eastco Building Services can call upon a broad base of resources beginning with their on-site staff, extending outward to locally-based personnel, and to their corporate specialists at headquarters, if necessary. This procedure is designed to provide prompt and effective response to service requirements encountered at the facilities maintained by Eastco Building Services.

Rapid response to service call requests (tenant complaints and emergencies) not only provides for a safer and more desirable work place for building tenants, but also minimizes potentially greater damage resulting from the condition initially prompting the service call.

According to Eastco President & CEO Steven Brown, “The satisfaction of our customers and the building occupants that we serve will be continually ensured through the use of a specially-structured Customer Service Program. Characteristic of each of our facilities maintenance programs, we implement a service call system that provides prompt and efficient responses to service requirements.”
Accident Prevention & Safety Program
Eastco Building Services operates a company-wide Accident Prevention & Safety Program. Eastco  Building Services employees are involved in many types of work, including those in heavy industrial environments, in areas with substantial quantities of hazardous material, or in the proximity of extreme expensive equipment where accidents can be costly in both human and economic terms.

At Eastco Building Services, the principal objective of the Accident Prevention & Safety Program is to reduce the cost of losses due to accidents and, hence, reduce the cost of providing the critical management and support services needed by their clients.

According to Eastco President & CEO Steven Brown, “We have placed a strong emphasis on safety, intended to protect both our clients and our employees. A formal safety program, which meets OSHA, EPA and other regulatory requirements, in addition to being an effective vehicle for ensuring the physical well being of our personnel and the protection of property, has become an integral part of every Eastco Building Services contract services program.”

Quality Control Program
Eastco Building Services has instituted a company-wide effort to streamline and strengthen its quality control efforts. Eastco Building Services’ corporate quality control specialists, on-site management and supervisory personnel implement a well-planned, comprehensive Quality Control Program. Eastco Building Services can ensure their customers a level of performance consistent with their specific needs. The Eastco Building Services program identifies those areas of concern that are to be closely monitored with corrective action being initiated as required.

Quality control by Eastco Building Services not only ensures high performance quality in each task assigned, but also focuses on the timeliness of service. The principal mechanism for ensuring maximum quality in all services provided is a system of planned and random inspections conducted by the on-site management, supervisory, and corporate personnel.

These inspections are supported in analysis by carefully maintained records and specialized forms. By reviewing these documents, Eastco Building Services can easily identify persistent problem areas, draw conclusions, and track the effectiveness of corrective measures. At Eastco Building Services, the ability to provide a quality service is developed through experience and lessons learned.

Eastco Building Services has introduced a comprehensive Quality Control Program that encompasses each step of performance, identification of problems, monitoring of unacceptable trends, and guarantees that prompt corrective action is initiated and completed.

Eastco President & CEO Steven Brown said, “Effective quality control instills employee pride in their work and improves our reputation for quality service. We are firmly committed to averting problems, however minor. Our staff develops, tailors, implements, and enforces a version of our Quality Control Program that meets the specific needs of your building.”
Continuous Improvement Process
By definition, quality control is the formal and informal process of inspections, deficiency reports, and corrective action cycles used to quantitatively, systematically, and accurately verify the quality and timeliness of services provided to the client by contract personnel.

Eastco Building Services, Inc. is keenly aware of the critical role quality control plays in achieving and maintaining total customer satisfaction. Eastco is a building services company that is firmly committed to controlling quality at every administrative level of support.

Eastco Building Services has recently revamped and implemented a Total Quality Management approach that covers all contractual and service requirements. Their Quality Control Program combines traditional, inspection-oriented processes with progressive, training-oriented protocols to form a Total Quality Management package that the company believes rivals those of any in the Janitorial Service industry today.

The overriding objective of any TQM program is Continuous Process Improvement. The key to CPI is a carefully planned, rigorously enforced inspection program, implemented by qualified and motivated team leaders at every functional level of program activity. When the work process continually improves, the results are immediate: enhanced productivity, improved performance, and exceptional customer relations.

Eastco Building Services’ TQM Program can achieve these goals from the very first day of the contract. President and CEO Steven Brown said “It will provide our customers with a comprehensive, objective, and real-time method for evaluating both project management performance, in addition to support staff capability and productivity with an unprecedented ease and accountability.”

Location
Eastco Building Services is a nationally recognized, total facilities management and maintenance company. Their headquarters is located at 130 Brook Ave., Deer Park, N.Y., 11729. For additional information about the company, please call (631)243-4444 or fax (631)243-6666.


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